Refund policy

Returns

 

We can accept returns providing they are sent within 14 days from the date of purchase. If this timeframe has passed, we will unfortunately be unable to accept your return. To be eligible for a return, your item must be unused and in its original condition and packaging.

There are certain situations where only partial refunds are granted (if applicable)

- Any item that is not in its original condition, damaged or missing parts for reasons not due to our error

- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm receipt of your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

We are unable to accept substrates back for a refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still haven't received your refund, please contact us at sales@maxgrow.uk.

Sale items (if applicable)

We are unable to accept sale items back for return.

Exchanges (if applicable)

We only replace items if they are defective or damaged out of the box and are covered by the manufacturer's warranty. If you need to exchange it for the same item, send us an email at sales@maxgrow.uk and send your item to: 22-23 Danes Road, Avenir Works, UNIT B, RM7 0HL, Romford

 

You will be responsible for the shipping costs to return your defective or damaged item. Shipping costs are non-refundable

Shipping
To return your product, you should mail your product to: London Grow Ltd., R/O 121 Theobalds Park Road, London, EN2 9BH, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 50£, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

How will I know if you have approved or rejected my return?

We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund will automatically be applied to the original payment method used to place your order. Depending on your cardholder, refunds typically take 5-10 working days.

 

What should I do if I haven’t received my refund?

If 10 working days have passed since your refund was processed and you still haven’t received it, please check your bank statement thoroughly. If you’re still unable to locate this, don't hesitate to get in touch with your bank to see if they can find it.