Shipping Policy

Where we deliver, how long it takes, and what to do if something doesn't turn up as expected.

Order processing

Once your order is placed and payment is confirmed, we aim to dispatch it within 1–2 working days. Working days are Monday to Friday, excluding UK bank holidays.

You'll get an order confirmation as soon as you check out, and a separate dispatch notification once your order leaves us — that's when your delivery timeframe starts counting.

Delivery costs & timeframes

• Orders £100 and over — free UK delivery
• Orders under £100 — £9.99 flat-rate UK delivery
• Delivery time — 2–4 business days from dispatch

Add processing time to delivery time for your total lead time. Most orders arrive within 3–6 working days of being placed.

Where we deliver

We currently deliver to addresses within the United Kingdom only, including the Scottish Highlands and Islands, Northern Ireland, and the Channel Islands. We don't currently offer international shipping.

Tracking your order

All orders are sent with a trackable courier service, depending on your order. Your dispatch email includes a tracking link so you can follow your parcel to your door. Some higher-value deliveries may require a signature.

Restricted & hazardous items

Some products — including certain concentrated nutrients, pH adjusters and other liquid chemicals — are classed as restricted or hazardous goods for courier transport. These items may:

• Ship separately from the rest of your order
• Take slightly longer to dispatch due to additional packaging requirements
• Be limited in the quantity we can send in a single parcel

If any part of your order is affected, we'll let you know by email.

Delivery issues

Missed delivery

If you're out when the courier attempts delivery, check the tracking link for instructions to rearrange delivery or collect your parcel.

Damaged or faulty on arrival

Please check your order as soon as it arrives. If anything is damaged or faulty, contact us within 48 hours with your order number and a photo of the item. We'll arrange a replacement or refund in line with our Refund Policy.

Delayed or lost parcels

If your order hasn't arrived within the expected timeframe, check your tracking link first. If it is still missing, contact us and we'll follow it up with the courier.

Questions about your delivery?

Include your order number and email sales@maxgrow.uk.